Shipping policy
Effective date: 23 September 2026
Everything you need to know about how we ship your order, from processing time to delivery.
Processing time
Orders are dispatched within 1–3 business days (Monday–Friday), unless the product page states otherwise. Some products take longer because of availability or production; when that applies, the product page shows it before you order.
Where we ship
We ship to the European Union countries you can select at checkout. We ship from the EU, so there are no customs duties or import fees. If your country is not listed, write to us and we will check what is possible.
Delivery time
Delivery within the EU takes 4–8 business days after dispatch. These are estimates and can vary slightly with the destination and seasonal volume (for example around holidays).
Shipping cost
- €10 per order within the EU
- Free for orders of €300 or more
The exact cost is shown in the cart and at checkout before you pay.
Order tracking
As soon as your order ships, you receive a tracking link by email. If it has not arrived within a few days, check your spam folder or write to us.
Delays
We work with reliable carriers, but occasional delays can happen because of weather or high seasonal volume. If your parcel is late, contact us and we will follow it up with the carrier.
Incorrect shipping details
Please check that your shipping address is correct at checkout. We cannot be responsible for orders delivered to an incorrectly entered address.
Questions?
Email contact@bamboccini.com or call +385 91 523 2029, Monday–Friday 9:30–17:30 (CET).
