Effective date: 12 October 2026
Everything you need to know about how we ship your order, from processing time to delivery.
Processing time
Orders are dispatched within 2–5 business days (Monday–Friday). The product page shows the expected dispatch and delivery dates for that product. Some products take longer because of availability or production; when that applies, the product page shows it before you order.
Where we ship
We ship to the European Union countries you can select at checkout. We ship from the EU, so there are no customs duties or import fees. If your country is not listed, write to us and we will check what is possible.
Delivery time
Delivery within the EU takes 5–10 business days from the order. These are estimates and can vary slightly with the destination and seasonal volume (for example around holidays).
Shipping cost
We pay part of the shipping cost ourselves. Your part depends on the product and on the destination country, because our products ship directly from their makers across the EU. For a single product it is €19.99 at most, and for most products and countries between €5 and €15.
The exact cost is shown at checkout, as soon as you enter your address and before you pay.
Order tracking
As soon as your order ships, you receive a tracking link by email. If it has not arrived within a few days, check your spam folder or write to us.
Delays
We work with reliable carriers, but occasional delays can happen because of weather or high seasonal volume. If your parcel is late, contact us and we will follow it up with the carrier.
Incorrect shipping details
Please check that your shipping address is correct at checkout. We cannot be responsible for orders delivered to an incorrectly entered address.
Questions?
Email contact@bamboccini.com or call +385 91 523 2029, Monday–Friday 9:30–17:30 (CET).